Thank you for shopping with Voithea Healthcare. We want to ensure that you are completely satisfied with your purchase. Please review our refund and returns policy below:
Refund Eligibility
We offer a 7-day satisfaction guarantee from the date of delivery. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.
Initiating a Return
If you wish to return an item, please contact our customer support team at [email protected] to obtain a return authorization. Clearly state the reason for the return and provide your order number.
Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure the safe return of your item.
Refund Process
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within 7 days. Shipping costs are non-refundable.
Exchanges
If you received a defective or damaged item, we will happily exchange it for the same item. Please contact our customer support for assistance.
Non-Refundable Items
Certain items are non-refundable, including gift cards, etc.
Late or Missing Refunds
If you haven’t received your refund within the specified period, please check your bank account or contact your bank. It may take some time before your refund is officially posted.
Contact Us
If you have any questions or concerns about our refund and returns policy, please contact our customer support team at admin@voithea.com or through our Contact Us page.
Thank you for choosing Voithea Healthcare. We appreciate your business and strive to make your shopping experience as enjoyable as possible.