At Voithea Healthcare, we understand that circumstances may arise where you need to cancel an order. Please review our cancellation policy below:
Order Cancellation Period
You may cancel your order within 24 hours of placing it. Once an order has been processed and shipped, it cannot be cancelled.
Cancellation Process
– To cancel an order, please contact our customer support team immediately at [email protected]. Provide your order number and the reason for cancellation.
Refund for Cancelled Orders
If your order is cancelled within the specified cancellation period, a full refund will be issued to the original payment method. Refunds may take 7 to process and reflect in your account.
Cancellation After Shipment
Orders that have already been processed and shipped cannot be cancelled. In such cases, you may initiate a return once you receive the item. Please refer to our Return Policy for further details.
Refusal of Service
We reserve the right to refuse service, including order cancellations, in situations where fraudulent or unauthorized activity is suspected.
Contact Us
If you have any questions or concerns about our cancellation policy, please contact our customer support team at [email protected] or through our Contact Us page.
Thank you for your understanding and cooperation. We value your business and strive to provide the best possible service at Voithea Healthcare.